Meaning; AHT: Apple Hardware Test (software) AHT: Applied Heat Transfer (New York) AHT: Abiadura Handiko Trenaren (Basque: High Speed Train) AHT: After Hours Trading: showing only Business & Finance definitions (show all 25 definitions) Note: We have 76 other definitions for AHT … This page explains what the acronym "AHT" means. In the simplest terms, AHT is the average time it takes to handle a call or transaction from start to finish – from call initiation, to hold time, to talk time, and all the way through to any related tasks an agent must perform post-phone call to resolve that call. What Does it Mean? AHT stands for "Out". Veterinary AHT abbreviation meaning defined here. What does AHT mean? Q: A: What does AHT mean? Average handling time—or AHT—tracks how long it takes for a customer to complete their interaction with a call center, from the time they start the call until they hang up. Vangie Beal. Acronym for Average Hold Time. The following strategies reduce the overall effort and touchpoints and in the process, also reduce AHT: Average Handling Time (AHT) is a key measure for any contact centre planning system, as it tells you how long a new item of work takes to be handled, and not just the talk time. This is [&hellip. AHT stands for Arterial Hypertension. Carolyn Blunt explains how to implement an Average Handling Time (AHT) reduction strategy while still maintaining an excellent customer experience. But it does mean planning, prepping and working smarter as a team, with a longer term focus on building value for your customer and ensuring your customer’s success. Share. The definition, example, and related terms listed above have been written and compiled by the Slangit team. Twitter. The mean dealing time, otherwise referred to as Average Handling Time (AHT - equal to ATT plus wrap-up and/or hold time) The percentage of calls answered within a determined time frame (referred to as a Service Level or SL %) The number of calls / inquiries per hour an agent handles (CPH or IPH). What does AHT stand for in Veterinary? Q: A: The Average Handling Time (AHT) metric gets a bad reputation at times in the world of Customer Experience. Ah, Ampere Hour or Amp Hour all describe the same characteristic of a battery – how long it will last when connected to the item it is powering. What does AHT stand for? AHT is a prime factor when deciding call center staffing levels. Pinterest. One of the definitions of AHT is "Out". This is often referred to as the ‘capacity‘ of a battery. Top AHT abbreviation related to Veterinary: Animal health technician Q: A: How to abbreviate "Out"? Average handle time, or AHT, is an important call center metric. Facebook. Average Hold Time, or AHT, refers to the average length of time between the moment a caller finishes dialing and the moment the call is answered or terminated. The measurement is often misunderstood as, for example, “a 5Ah battery will power a 5 amp device for one hour”. In essence, it tells you how much time an advisor spends working on a task and when they are unable to deal with a new work item. If you are visiting our non-English version and want to see the English version of Arterial Hypertension, please scroll down to the bottom and you will see the meaning of Arterial Hypertension in English language. AHT Meaning & Definition. "Out" can be abbreviated as AHT. Q: A: What is AHT abbreviation? AHT definition. The KPI includes talk time, hold time, and other idle time. 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