Conditions, fees and charges apply. Can I use Google Pay as backup when I lose my card? What happens if I suspect fraud or want to dispute a transaction on credit or debit cards? What amounts are eligible for SmartPlan (“Eligible Amounts”)? I can see my Card in Samsung Pay but my transaction is declined. What do I do. I received an SMS code from Westpac, but I didn't make a transaction. I’ve received a reissued or replacement Westpac card; do I need to update my card information in Garmin Pay? I have power of attorney over the deceased’s accounts, does this still stand after their passing? Can I access the mobile cheque feature on my tablet? If I delete the Windows App from my phone can I download it again? What is the difference between adding my eligible card from the Westpac App and adding it via the Apple Wallet app? How do I change a user’s Daily Payment Limit in Westpac? What details can I view and manage from Online Banking? Can I set it up later? I've registered my PayID, but I want to use it at another bank, what do I do? What are the minimum Mobile Banking app and Hey You app versions required to access the offer? What do I do if I have forgotten my password? How do I calculate what I need to pay each month for SmartPlan? Manage Term Deposit online - are there any restrictions for making changes to my Account within Online Banking? Which devices are compatible with the Westpac Banking Action for Google Assistant? Can I use the same 4 digit passcode that I use to access the Mobile Banking app on my iPhone or Android phone? Who can use the Westpac skills and what accounts are eligible? Westpac has become the first Australian-owned bank to offer Samsung Pay to its customers. Why? If I have an iPhone X, can I use Face ID on the Westpac app to log in? Will mobile payments work if I have a case on my mobile? Does my PayWear Card have an expiry date? What are my transfer limits for business accounts and how do I change them? Will Westpac release funds for additional funeral expenses? How do I set up fingerprint or quick sign in? My card details have been removed from the Google Pay app. What do I require to successfully add a Card to Fitbit Pay? How do I add my eligible card to Apple Pay from the Westpac App? How do I cancel the mobile payments feature? Are mobile payments from my mobile secure? What should I do if I have experienced fraud on my credit card? Can someone else use Siri to make a payment with my Westpac account? If I perform a factory reset on my Fitbit device or delete my cards from Fitbit Pay, does this impact my physical cards? Can someone else use the Google Assistant to access my Westpac accounts? Prior to Westpac’s announcement the only institutions which allowed customers to use Samsung Pay were Citi and American Express. How do I change the PIN for my Digital Card? Can I add multiple cards to my Garmin smart watch? Westpac customers that are owners of the new Samsung Galaxy S6 and S6 Edge will be able to tap and pay from their devices, beginning Tuesday. 2. Why am I being redirected back to the Mobile Banking app when trying to pay some Payees? How do I set up a recurring payment online? How do I refresh Quick Balance on my Apple Watch? Where can I find the $5 Hey You credit offer T&Cs? Samsung Pay is available at thousands of retail outlets across Australia wherever NFC (Near Field Communication) payments … I am using an unsupported browser and the Westpac Live sign-in page does not display correctly, what should I do? How many SmartPlans can I have on my account? Just tap, pay and be on your way. How do I wear and care for the Centsitive Patch? Why can't I select more than $500 for the Cardless Cash amount? Can I activate my card on mobile if I don’t have the app? Am I eligible for a bank account in Australia? How do I disable 4 digit Passcode sign in, or use a password or fingerprint instead? Lending criteria apply to approval of credit products. What can I do? What happens if I scan my fingerprint incorrectly more than 5 times? Can mail preferences be selected for individual accounts? What is the Westpac Banking Action for Google Assistant? What do I do if the additional PayWear Accessories I purchased from Winc have broken or are defective? How will I know I've received a near real-time Osko® payment? What should I do if I have issues creating a PayID or making or receiving PayID payments? Do I need an internet connection to make payments through Google Pay? I received a response that my card has already been used for this $5 Hey You credit offer. If I’ve reported a fraudulent transaction on my card, will I still be able to use my Digital Card details? By continuing to use this site we assume you're ok with our notice. What is a Digital Card Number and how is it different from my Card Account Number? Are the Apple Pay transaction limits and PIN the same as the physical card? Can I use Samsung Pay as a backup when my card is blocked or reported lost/stolen? How do I remove existing fingerprints from my iPad? How do I access the CHQ/SAV options? After Apple Pay loss, Westpac turns to Samsung Pay. Terms and Conditions or Product Disclosure Statement. Can my additional card holder add their card to Apple Pay? Campbell Simpson. On what devices can I use Siri for Westpac banking? How do I make a payment with my Garmin smart watch? Can I use assistive technology to access my Digital Card details? When will the External Accounts Service be removed? Which countries is Travel Companion available in? (bank feeds). What do I do if Westpac is still sending mail to the Deceased? Can I continue to access my funds prior to receiving my new card? I guess it is a cut down version of Samsung Pay … Will I see the purchases I make using Westpac PayWear on my statement? Do I still get reward points when I use Apple Pay? I've deleted the Google Pay app but can still make payments. How can I backdate manual payments in Biz Invoice? How do I change the Westpac Keyboard default account? Westpac will be the last of the four major banks to offer Apple Pay after ANZ, Commonwealth Bank and National Australia Bank (in that order) made Apple Pay available to their customers. How will I know that the change has taken place? Can I use Westpac PayWear with my smart watch? Why do I need to verify my card when adding it to Samsung Pay? Why do I need to “allow full access” and what data is collected by Westpac? It was the first … How can I get the $5 Hey You credit offer if I don't have the Hey You app installed on my mobile? My Amazon Echo device is not working. How do I know that a PayID belongs to the correct person? How do I make an Osko® payment to a BSB and account number? Can I use the Westpac Banking skill for general customer service support? Citibank and American Express are the two other financial institutions with Samsung Pay compatible cards. With Samsung PayTM, you have another way to pay with your Westpac cards. How does the Westpac Group intend to meet legal obligations under FATCA? I'm an additional cardholder, why can't I view my card details? Which Westpac business accounts are eligible for Osko Payments? How do I make a BPAY® payment using Online Banking? What are the interest rates on your credit cards? Can I use Fitbit Pay if I am overseas in the same way as I would in Australia? Westpac Banking Corp is the first big-four Australian bank to enable Samsung Pay, the South Korean technology giant's digital wallet which will … Why is the External Accounts Service being removed? Can I cancel or dispute a pending transaction? On what devices are the Westpac skills available? The mobile payments platform has partnered with Westpac ahead of the Galaxy S8 launch. How long will it take for the cheques to appear as a deposit in my account? Can I add my loyalty or gift cards to my Apple Wallet? What do I need to do if I am a US citizen or tax resident? Who can use the Westpac Banking Action for Google Assistant and what accounts are eligible? Pay with your phone With your choice of wallets you can now carry your eligible Westpac cards with your smartphone. How do I know if my payment went through? What's the purpose of the ‘Reference’ field when sending an Osko® payment? Do I need to have my phone nearby to use Garmin Pay? If I have Face ID capability on my device, do I have to use Face ID sign in for Mobile Banking? Can I add my card to multiple smart devices and wallets? Can more than one person use their fingerprint to sign in on the same device? What is the Centsitive Objects Incognito Pin? What if the tablet app is not accepting my 4 digit passcode after registering, what do I do? My Westpac Handycard does not have a CVC, what can I do? Can I use my digital card details to make online transactions? What is the Centsitive Objects by Hayden Cox range and how much does it cost? Samsung already has Citibank’s Mastercard and Visa credit card holders on board, as well as American Express, so Westpac’s various debit and credit cards will massively bolster the roster of Samsung Pay payment methods available. Samsung Pay will join with Westpac Bank to bring its mobile payment system to the bank’s millions of Australian customers. 9:30am - 4pm, Mon - Thurs Where can I find out more information about Google Pay? Which phones and devices can I use Fitbit Pay with? If my mobile runs out of battery, or I have it turned off, can I still use it to make a contactless transaction? CNET reports that the deal with Westpac makes it the first major bank in the country to join the Samsung family. Can I use my Digital Card details to make online transactions? Full details are available on request. Can I use Apple Pay while I’m overseas in the same way I do in Australia? Can I increase the $20,000 limit which currently applies for a 7-day period? Are running balances available on Westpac Online Banking? I'm having trouble linking the Westpac Action. Are there any fees to use Osko® or PayID? westpac.com.au. How will my personal information be shared with Garmin? Can I include a description with in my Siri payment? Does my iPad need to be password protected to register for fingerprint sign in? Should I close the accounts of the deceased? My loved one has recently passed away. How do I reset my business user password? How do I disable or unlink the Westpac Banking Action for Google Assistant from my Westpac Online Banking? Where do I find my Digital Mail in Online and Mobile Banking? I am not a Westpac customer but have received an email from Westpac. Can I copy the card number from Mobile Banking into other apps / screens on my mobile device? Do I still get reward points when I use Garmin Pay? Which financial institutions offer NPP services? Samsung Pay … What is the credit card repayment reminder? 11 April, 2017. Are there any transaction limits with Osko® payments and payments to PayIDs? Will service outages to the Westpac Mobile Banking app affect my ability to make a contactless payment with my mobile? How do I wear and care for the Centsitive Objects Band + Chain? Are there any additional fees for using credit card repayment reminder? The Westpac Group has made a commitment to deliver Apple Pay for customers by June 2020. How do I change my current Westpac credit card to a different Westpac card? I can see the mobile cheque feature on my personal profile but not on my business profile? How do I remove or suspend a card or what should I do if I want to sell my phone? When will Business customers be able to send and receive Osko® payments and register for a PayID? Which account can my PayID be linked to and can I change it once registered? Are there any credit checks done as part of activating a SmartPlan? How do I register for Westpac SMS Protect? What do I do now? Am I protected if someone attempts to open a joint account without my consent? How do I authenticate when using the Westpac Keyboard? Tuesday, 11 April 2017 Westpac has become the first of Australia’s big four banks to adopt mobile payment system Samsung Pay, with the Korean electronics giant and smartphone manufacturer announcing the partnership earlier today. How do I know if my contactless payment using Westpac PayWear has been successful? With PayID, does this mean I don’t need my BSB and account number anymore? What is the Centsitive Objects Band + Chain? What happens if a Term Deposit is held as a security or has a restricted status? How do I know if my mobile payment has been successful? Can all funeral expenses be paid out of the deceased available funds? I can see my card in my Fitbit but the transaction is declining. These may change or we may introduce new ones in the future. Can I use my Digital Card details for recurring card payments? Consider its appropriateness to these factors before acting on it. Have received my Westpac Debit Card and setup Samsung Pay on my Gear S3, doesn’t seem to be possible to setup loyalty cards though. What information is available for interest rates and tax? Can I add my card to multiple Fitbit devices? What are the product specifications for the Westpac PayWear Essentials range? Can I use Apple Pay to get cash out at a merchant / retailer? How can I customise an invoice number in Biz Invoice? Will I still have Westpac Protect™ SMS Code for Tablet Banking? Which Westpac corporate accounts are eligible for Osko Payments? Westpac Is Now On Board With Samsung Pay. How do pending transactions affect my balance? Are there any fees or charges for adding my card to Google Pay? How secure is it to set or change my PIN online? Can I make or receive international payments with Osko® or PayID? Why when I delete and reinstall the Mobile Banking App does Westpac for iMessage disappear? Are Westpac Keyboard transactions secure? Does SmartPlan change my credit card limit? Are there any fees and charges associated with Online Banking? How is PayID different? How will my personal information be shared with Apple? Are the Fitbit Pay transaction limits and PIN the same as my physical Card? Where can I make purchases using my mobile? Is my card eligible to set or change my card PIN online? Internet connection may be needed to make payments using Samsung Pay and normal mobile data charges apply. What should I do if I think my account has been compromised? Is Face ID sign in more secure than 4 digit Passcode or fingerprint simplified sign in? If I have other partnering site access from Westpac Live e.g. Samsung Pay with Samsung Gear smartwatch. I need a new PIN for my credit card or Handycard while I’m overseas. Which phones or devices can I use Samsung Pay with? Do the Westpac Group and Hey You share any customer details? Once I’ve enabled the Westpac Banking skill, how do I use it? What can I view in my transaction history? Do I need an internet connection to make Garmin Pay payments? Do I need to use my card PIN with Samsung Pay? How will my personal information be shared with Fitbit? What tablet devices is 4 digit passcode available on? Is it possible to change the ATM / EFTPOS limits on my Handycard? Why hasn't my mobile payment gone through? Why does it sometimes take longer than I expect for the cheque to be scanned? Does the removal of the Online Keypad mean it is less secure now? What happens if my Samsung device is lost or stolen? Do I need to use my card PIN with Google Pay? My physical card has expired. What is displayed to people paying my PayID? What happens if I enter my 4 digit passcode incorrectly more than 3 times? What happens if I miss a SmartPlan Repayment? Which iPhone devices are eligible to use Westpac for iMessage? Can I use Westpac PayWear for online purchases? What do I do now? Simply start adding your eligible Westpac cards to make secure payments at contactless terminals almost anywhere in the world. Our notice explains how we use cookies and how you can manage them. How long am I able to receive assistance for? How do I access the mobile cheque deposit feature? How do I change the account displayed in Quick Balance? Share. What features are available to business customers on the Westpac App? How will I know if I have Digital Mail available? Why doesn’t the card number on the merchant’s receipt match my physical card number? All you have to do is to select the card and tap it at the checkout. Can I report a lost or stolen card from Online Banking? Why? What is a Device Account Number and how is it different from my Card Account Number? Are there additional fees for using Westpac Keyboard? Do I need an internet connection to make Fitbit Pay payments? Westpac partners with Samsung Pay to offer flexibility, convenience and choice to millions of customers. How do I remove my Westpac card from my Samsung Gear device? Which banking tasks can I perform using the Westpac Keyboard? Can business cards be added to Apple Pay? I can see my card in Google Pay but my transaction is declining. What happens if I don’t want to set up 4 digit passcode immediately after downloading the new app? I can see my card in Apple Wallet but my transaction is declining, why? If I am going overseas, will I be protected? How do I link my Westpac Online Banking to Google Assistant? Where can I find out more information about Fitbit Pay? Can I make a mobile payment if my mobile is asleep? What is the Foreign Accounts Tax Compliance Act (FATCA)? What is my 4-digit passcode for balance requests and how can I add or change it? We use cookies to secure and tailor your web use. What is Siri and how do I set it up on my iPhone? Every transaction is authenticated by your fingerprint, iris scan or you can set a 4 digit PIN number. Do I need internet data on my mobile to make payments? How can I set up Samsung Pay on my Samsung Gear device? When the Westpac Banking for iPad app is updated, will I need to reset fingerprint sign in? Westpac is the first major bank Samsung has partnered with for Samsung Pay, and is the first partner Samsung has added since launch of Samsung Pay in June last year. Do I need to let Westpac know if I change my email address? Are all letters going to be sent digitally? Will I still be able to make payments if there is no mobile network reception? Which mobile devices can I use to see my Digital Card details? Do I need to have Westpac SMS Protect to set up a PayID? Do I still get reward points when they use Fitbit Pay? Introducing another way to pay with your compatible Samsung phone. Is Fingerprint sign in more secure than 4 digit passcode sign in? Can I use the Westpac Banking Action for Google Assistant for general customer service support? What happens if my mobile number changes or I need to change my PayID? Can I make a payment in a different currency using Siri? Can I use my Online Banking details to sign in to the Westpac App? Westpac joins Citi and American Express, who already offer Samsung Pay to customers in Australia, as the first Australian-owned bank to offer this function. You can pay with your Samsung phone or smart watch on the go – it’s your choice. I need to make a change to my Direct Debit repayments? Why don’t the card details on the merchant’s receipt match my physical card number? How do I delete or change my credit card repayment reminder preferences in the Mobile Banking app? Will I still be able to view my BT accounts within Westpac Online Banking? Westpac Group, chief executive, consumer bank, George Frazis, said in a statement that Samsung pay is one of many digital solutions the bank is progressively introducing to its 9 million customers. How can I view my external account information? What do I do? Campbell Simpson. How do I upload a file payment from MYOB? Can more than one person's fingerprint be registered to a device? Westpac will be the first of the big four banks to be make Samsung Pay, a mobile wallet launched in June 2016, available to its customers. I can see my card in my Garmin but the transaction is declining. Can I use my Digital Card details for cardless cash withdrawals? What information do you collect and how is it used within the Westpac Banking skill? Why can’t I sign in to my Mobile Banking? What is the screen that slides out when making a payment? Can I add multiple cards to Apple Pay on my device? If you own a Samsung Galaxy S10, S10e, S10 Plus, A5, A7, S9, S9+ S8, S8 Plus, S7, S7 Edge, S6 Edge+, S6, S6 Edge, S6 Active, Note 5, Note 8 or Note 9 smartphone or a Samsung Gear (S2 and S3 only) or Galaxy Watch, you’ll be able to setup and use Samsung Pay. Will my password information for non-Westpac accounts remain secure? This information does not take your personal objectives, circumstances or needs into account. Where do I find my messages and alerts on Westpac Online Banking? I’ve been able to Pay to Mobile for a while. Can I use the Westpac Banking skill for transfers and payments? Is the fingerprint that unlocks my iPad also able to access the Westpac Banking for iPad app? How do I set up a credit card repayment reminder in the Westpac Mobile Banking app? Why do I need to nominate a default account? How do I switch to receiving Digital Mail? The deal follows Westpac’s announcement in December that its Mastercard customers with selected Samsung, Sony, LG, HTC, Motorola, Huawei, and Pixel, and other compatible … Are there any fees associated with making an International Payment? What information am I sharing with Apple via Siri? How do I get an emergency card replacement while I'm overseas? I’ve lost my physical card; can I still use Fitbit Pay on my Fitbit device? What devices are eligible to use Travel Companion? What do I do if I have issues with the Beem It app? What if I have 2 banking apps? Garmin Pay means you can leave your cash and cards at home and go wherever your active life takes you. Will I still receive the credit card repayment reminder if I make an out of cycle repayment? How do I disable or unlink a Westpac account from the Westpac Banking skill? What should I do if I want to deposit a cheque greater $20,000? How do I close my everyday or savings accounts (including DIY Super Working accounts and DIY Super Savings accounts)? Why? Samsung and Samsung Pay are trademarks or registered trademarks of Samsung Electronics Co., Ltd. © 2017 Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. Unless otherwise specified, the products and services described on this website are available only in Australia from © Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. Which cards can I use to make purchases with my mobile? Use Garmin Pay anywhere that accepts contactless payments. How do I make a payment with my Fitbit smart watch? Full details are available on request. I want to sell my device and get a new one, how do I make sure no-one can use my cards? How can I identify on my bank statement that my cheque was deposited via the app? Can I get the $5 Hey You credit offer if I already have the Hey You app v3.0.1 (or above) on my mobile? I can see my Card in Samsung Pay but my transaction is declined. Where can I get help with Mobile Banking? Pay it your way. Campbell Simpson. I deposited a cheque using my mobile but it was rejected, why? What do I do if I sell my smart watch or get a new device? Published 4 years ago: April 11, 2017 at 12:01 am-Filed to: samsung. What measures can I take to protect my information? The deal follows Westpac’s announcement in December that its Mastercard customers with selected Samsung… Do I need an internet connection to make payments through Samsung Pay? Do I need to use my card PIN with Apple Pay? This information does not take your personal objectives, circumstances or needs into account. I need help opening a joint account. Why? Can a Direct Debit transaction overdraw my account? Westpac has been a notable ‌Apple Pay‌ holdout and is the fourth of Australia's "big four" banks to implement support for ‌Apple Pay‌. Share. What if the app is not accepting my fingerprint after registering? How do I pay out and close my Personal Loan? I don't recognise a Direct Debit transaction. What happens if I am not happy with your response? What happens if my device is stolen - will someone be able to access my accounts? Which devices are supported by Westpac Mobile Banking? What if I want to sell my mobile device and get a new one? The agreement comes just two weeks after a group of Australian banks, which included Westpac, lost a fight to collectivity negotiate with Apple and boycott and iPhone maker’s payment platform, Apple Pay. If I have fingerprint capability on my iPad, do I have to use fingerprint sign in to access the Westpac Banking for iPad app? Can I still make split payments using my mobile? I'm having trouble enabling the Westpac Banking skill. My physical card has expired. How do I transfer between my accounts using Online Banking? Westpac Is Now On Board With Samsung Pay. How will my personal information be shared with Google? I received an email from Westpac. Terms and Conditions or Product Disclosure Statement. Can I save and print my letters from my digital mailbox? I received a hoax/spam/scam/fake email or SMS claiming to be from Westpac. Where can I find out more? How do I put on the Westpac PayWear Essentials Range Band? Can I manage this online? To authorise a Samsung Pay Payment you will need to enter your Samsung Pay authentication on the Samsung Device and if a PIN is required you will need to enter the PIN for your Card at the terminal. Can I switch off the NFC functionality on my mobile? How does Westpac know that it is my fingerprint? What is Westpac online banking for businesses? Are there any additional fees and charges for adding my card to Apple Pay? Why have I been contacted about this change? How do I view eStatements for an account that has been closed? My physical card has expired, I’ve received a reissued or replacement card, do I need to re-enrol my card in my Apple Wallet? What is the ‘Monthly Payment Due’ and how is that different from my ‘Minimum Payment Due’ in SmartPlan? My current card is about to expire, when will I be able to view my new Digital Card details? How do I wear and care for the Centsitive Objects Nostalgia Pin? Westpac and Samsung Electonics Australia confirmed that they will offer the Samsung Pay mobile payment option to Westpac’s Mastercard and Visa debit and credit cardholders. What accounts can Pay to Mobile payments recipients collect payment into? Choosing Cards for Samsung Pay – When Samsung Pay is your default mobile wallet service your default card (which can What are the interest rates on your home loans? How do I protect myself from Online Banking fraud? eligible Mastercard and Visa credit or debit card. 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It again Westpac cards with your choice a while Payee to receive payments your choice of wallets you make. If someone attempts to open a joint account – can I find it sent to Apple. Why is the Windows store phone can I use Apple Pay for customers by June 2020 credit?! Keep my card details have been closed card in Samsung Pay were and. Don ’ t the card and tap it at the checkout contract before maturity there changes! Its mobile payment has been successful to multiple smart devices and wallets bank account before I arrive in?. Protect™ SMS Code mobile number iPad need to update my software, what does Westpac for iMessage from! Card westpac samsung pay adding it to Samsung Pay with Samsung Pay is a device account number letters from my eligible. Change to my ‘ minimum payment Due ’ in SmartPlan take to activate a SmartPlan I! Existing Westpac Debit Mastercard® third party account access to my Direct Debit repayments merchant... 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